I’ve heard it so many different times from clients in all different fields, from logistics to marketing to nursing: “Well, I never thought about doing this before, but they found my resume online and they really want me–they said I’d be great!”
After hearing this from a lot of different clients over the years, I hate to break it to you: they’re picking you and a whole lot of other people.
The job they’re all talking about? Life insurance sales! While it may seem flattering that a big-name life insurance company has picked YOU, please understand that their outreach is part of a continuous and robust recruiting effort.
Why do they recruit so aggressively?
This area of sales is one of the highest-turnover jobs out there: about 80% turnover! So they constantly need to replenish their workforce and find new blood.
The reason for the high turnover is simple: being a life agent is usually 100% commission, meaning you don’t receive a base salary. It’s an easy job to land, but a hard job to succeed in. It’s only suited to hard-core salespeople who love networking, cold-calling, and selling.
The industry’s willingness to bring in people who’ve never done sales means that many of them won’t last long at all.
These companies are avid users of job boards and they often target recently unemployed people who have uploaded their resumes to job boards.
One thing should be clear: don’t allow yourself to be overly flattered by receiving recruitment messages for these positions.
If you’re going to move your career in an entirely different direction, it should be based your long-term career goals, not based on the mere fact that a company is desperate for new recruits and gives you the impression they’ve chosen you because you’re special.
Is it right for you?
If you’re in sales and love it, but want to change industries, this could certainly be an option. You’d be selling a very meaningful product that can make the difference between a good quality of life and a terrible quality of life for families when they face tragedy.
Do your research first to learn more about the pros and cons of working in the industry, and also compare it to other industries.
According to the Bureau of Labor Statistics, life insurance agents make a median wage of $48K a year, with the lowest-paid making less than $26K and the highest-paid making more than $117K a year. The creme de la creme can make multi-six-figures, but we’re talking about a select few.
I suspect that many of the lowest paid ones are folks who do it as a side hustle and retirees who do it as a part-time source of income to supplement their savings, investments, pensions, and social security.
Could this be a temporary source of income?
If you’re thinking of doing this while you’re in between jobs, you need to understand that this is NOT the type of job where you can reasonably expect to start making good money right off the bat.
You could put in 40 hours a week and make $0 if you don’t close any deals. (Meanwhile, working that many hours could also stymie your search for an ideal permanent position.)
Commission-only sales is similar to being a solo entrepreneur or freelancer in many ways. It takes time and effort to build the business, and very few people make a good living in their first year. (Let’s just say I did NOT make six figures during 2009, my first full year of being 100% self employed.) Over time, it’s possible to do well with the right strategies, execution, and work ethic.
What other temporary options are there?
There are other ways you could make money while you’re in transition. If you have experience and contacts in a particular industry, you could try picking up consulting or freelance work relevant to your profession.
For a marketing executive, this could mean filling in for a fellow marketing exec who’s on maternity leave. A logistics executive could consult on the redesign of a distribution network. This experience can be incorporated on your resume and LinkedIn profile to fill the gap as long as you make it clear it’s temporary.
If you’re really strapped for cash, have limited options, and need anything you can get, there are also “gig economy” jobs like Uber, Lyft, and Instacart–or you could get a job delivering pizzas. While these jobs might not have the white-collar vibe of insurance sales, they can produce immediate income rather than the mere hope of possibly making commissions.
5 ways to network remotely
Career Advancement, Job Search, LinkedIn, Recession Career ManagementBuilding relationships does NOT have to take place in person. This has always been the case, and it’s especially true now that remote work has become more common and executives have embraced digital tools more than ever.
However, many executives still associate the word “networking” with face-to-face interactions. I often hesitate to use that word, but often fall back on it out of laziness and habit.
I once mentioned networking to a prospective client. He sounded surprised. “Do you really think it would be worth my while to attend mixers after work?” he asked. I was blown away–I hadn’t said anything about attending any type of event! But, he had a preconceived notion about what “networking” means.
In my mind, “networking” is simply a synonym for leveraging business relationships: establishing relationships, building relationships, nurturing relationships, rekindling relationships, and ultimately leveraging them to achieve your career or business goals.
Looking at it from that standpoint, there are a lot of ways you can leverage relationships (aka “network”) without being face-to-face with people. Here are what I consider the top five.
This article first appeared on www.KellyDonovan.com
Is your personal brand BORING?
Career Advancement, Personal BrandResearch from Microsoft revealed in 2015 that the average attention span had dropped from 12 seconds to a mere 8 seconds. That means that when someone asks you what you do, or you’re writing your LinkedIn summary, or sending a self-introduction to a recruiter, you’d better be able to get the person interested QUICKLY.
What not to do
A while back I was doing an initial consultation with an impressive exec at a Fortune 500 company. I asked whether he’d given thought to his personal brand. “Yes!” he said, excitedly. He explained that his company had helped its executives with this. Then he proceeded to say, “My personal brand has three pillars…” and he rambled on for two minutes.
I’m not exaggerating. Two whole minutes! If he’d been saying this to someone he was meeting at a business event, the person might be trying to figure out a polite way to excuse themself.
When attention spans average 8 seconds, two minutes is about 112 seconds too long.
Maybe your personal brand really does have three components. Fine, but you’re going to need a way to express it a whole lot faster.
A better way to express your personal brand
It’s important to go through a process to identify themes of your career, value you’ve delivered for your employers (or your clients), and what differentiates you from the competition.
Once you have a good grasp on all of the above, the next step is to identify a short phrase that can be used to highlight your brand. Short, like about the length of a headline–typically 5-10 words, although it could be even shorter than that.
If this short phrase piques someone’s interest, you can then answer any question the person has and even describe how you get results for your employers or clients (this can be especially impressive if you say you have a unique formula, method, or process).
You can use your short brand phrase as a slogan throughout all personal marketing documents. Your executive resume can incorporate the phrase in an artful way. The LinkedIn header image can be customized with that phrase on top of a relevant background image, and the LinkedIn “About” section (formerly the Summary) should incorporate that brand in a conversational and interesting way.
Perhaps most importantly, you want to have an approach for initial conversations that will help to immediately differentiate you in a memorable way without boring the listener.
This is especially important if you don’t want to be placed in a box based on your current role. Often, people will draw conclusions you might not want. Example: You’re a director at a Fortune 100 company, but you really want to be at a startup. Or vice versa. If you introduce your job title and company too quickly in a conversation, you’ll be typecast.
Want some homework?
Practice what you’d say if you only had 8 seconds to get someone’s attention. Remember that you don’t have to squeeze everything in there.
Need help with all of this? Let’s work together to transform your executive brand, LinkedIn profile, and executive resume–go to Let’s Talk and you can set up a time for a short chat. 😊
This article originally appeared on www.KellyDonovan.com
How to list job promotions on LinkedIn
Executive Resumes, LinkedIn, Professional ResumesAbout one-third of my clients come to me with LinkedIn profiles and resumes that don’t list all the job titles they’ve held at a particular company.
For example: John was hired as Sr. Director – Supply Chain Management at a $5B multi-national company. After only 4 months, he was promoted to VP – Supply Chain Management.
In the example above, I’ve discovered that A LOT of people will simply list VP – Supply Chain Management on their resume and LinkedIn rather than listing both titles. Or they have both on the resume, but only VP on LinkedIn.
Sometimes the inclination to do this is simplicity–not wanting to clutter things up. Sometimes it’s a concern about perception–not wanting anything to mar your status as an exec.
Whatever the rationale, not including the original title poses a problem when a prospective employer goes through the vetting process. Employers have become much more vigilant about employment verification and background checks in recent years.
Any discrepancy between the title on your documents and what they get from HR (and any other sources) could be disqualifying. It’s seen as dishonest. Likewise, any discrepancy between the resume and LinkedIn is a deal-killer for some companies and recruiters.
What I recommend
If the first job was a short duration and then you were promoted, and the two jobs have substantially similar duties, it makes sense to combine them into a single description–but the initial job title must be acknowledged.
On LinkedIn you would put:
Job title field: Vice President – Supply Chain Management
Job description: (Promoted from Sr. Director after first 4 months.) And then your description of the job goes right here…
On your resume you have a couple options:
Acme Company
Vice President – Supply Chain Management (Month 20XX to Present)
Sr. Director – Supply Chain Management (Month 20XX to Month 20XX)
And then your description of the job goes right here…
Acme Company
Vice President – Supply Chain Management (Month 20XX to Present)
(Promoted from Sr. Director after first 4 months.) And then your description of the job goes right here…
Either of the above examples would be acceptable to most decision-makers and gatekeepers. The second example is more ATS-friendly if you’re applying online.
The job you WILL be recruited for
Job Search, Modern work, Recession Career ManagementI’ve heard it so many different times from clients in all different fields, from logistics to marketing to nursing: “Well, I never thought about doing this before, but they found my resume online and they really want me–they said I’d be great!”
After hearing this from a lot of different clients over the years, I hate to break it to you: they’re picking you and a whole lot of other people.
The job they’re all talking about? Life insurance sales! While it may seem flattering that a big-name life insurance company has picked YOU, please understand that their outreach is part of a continuous and robust recruiting effort.
Why do they recruit so aggressively?
This area of sales is one of the highest-turnover jobs out there: about 80% turnover! So they constantly need to replenish their workforce and find new blood.
The reason for the high turnover is simple: being a life agent is usually 100% commission, meaning you don’t receive a base salary. It’s an easy job to land, but a hard job to succeed in. It’s only suited to hard-core salespeople who love networking, cold-calling, and selling.
The industry’s willingness to bring in people who’ve never done sales means that many of them won’t last long at all.
These companies are avid users of job boards and they often target recently unemployed people who have uploaded their resumes to job boards.
One thing should be clear: don’t allow yourself to be overly flattered by receiving recruitment messages for these positions.
If you’re going to move your career in an entirely different direction, it should be based your long-term career goals, not based on the mere fact that a company is desperate for new recruits and gives you the impression they’ve chosen you because you’re special.
Is it right for you?
If you’re in sales and love it, but want to change industries, this could certainly be an option. You’d be selling a very meaningful product that can make the difference between a good quality of life and a terrible quality of life for families when they face tragedy.
Do your research first to learn more about the pros and cons of working in the industry, and also compare it to other industries.
According to the Bureau of Labor Statistics, life insurance agents make a median wage of $48K a year, with the lowest-paid making less than $26K and the highest-paid making more than $117K a year. The creme de la creme can make multi-six-figures, but we’re talking about a select few.
I suspect that many of the lowest paid ones are folks who do it as a side hustle and retirees who do it as a part-time source of income to supplement their savings, investments, pensions, and social security.
Could this be a temporary source of income?
If you’re thinking of doing this while you’re in between jobs, you need to understand that this is NOT the type of job where you can reasonably expect to start making good money right off the bat.
You could put in 40 hours a week and make $0 if you don’t close any deals. (Meanwhile, working that many hours could also stymie your search for an ideal permanent position.)
Commission-only sales is similar to being a solo entrepreneur or freelancer in many ways. It takes time and effort to build the business, and very few people make a good living in their first year. (Let’s just say I did NOT make six figures during 2009, my first full year of being 100% self employed.) Over time, it’s possible to do well with the right strategies, execution, and work ethic.
What other temporary options are there?
There are other ways you could make money while you’re in transition. If you have experience and contacts in a particular industry, you could try picking up consulting or freelance work relevant to your profession.
For a marketing executive, this could mean filling in for a fellow marketing exec who’s on maternity leave. A logistics executive could consult on the redesign of a distribution network. This experience can be incorporated on your resume and LinkedIn profile to fill the gap as long as you make it clear it’s temporary.
If you’re really strapped for cash, have limited options, and need anything you can get, there are also “gig economy” jobs like Uber, Lyft, and Instacart–or you could get a job delivering pizzas. While these jobs might not have the white-collar vibe of insurance sales, they can produce immediate income rather than the mere hope of possibly making commissions.
Your biggest work-at-home problems, solved
Modern workI’ve been working remotely for well over a decade now, so to me it seems like the most natural way to work–but I’m realizing that for a lot of people it takes some getting used to.
Based on personal experience and what I’ve heard from clients, friends, media articles, and questions I’ve gotten over the years, here’s my take on some of the challenges folks deal with when working from home.
What if I’m tempted to do housework?
This is one a lot of friends have mentioned over the years. Their concern is being tempted to do a load of laundry or wash the dishes during the workday. Whether this is OK or not depends on the nature of your work and what you have on the agenda that particular day. Can you put laundry in and still meet all your work obligations that day? Is it a simple load of towels that merely needs to be put in the washer and then transferred to the dryer, or is it clothing that will need to be folded promptly as soon as it’s dry?
I don’t see a problem with rinsing your lunch dishes and sticking them in the dish washer–it takes 30 seconds. But if you’re spending half an hour doing dishes during the workday, that’s likely a problem. You could spend half an hour at night to make up for the work you missed, but deviating from your normal schedule could set you up for failure. (More on routine in a bit.)
What if I’m tempted to slack off?
This is a problem even in the office. At the office, we can waste a lot of time chatting and joking around with co-workers about things that have nothing to do with work. Building camaraderie is great, but there comes a point when then socializing can get in the way of getting things done.
At home, the biggest thief of your time is the Internet. Here are some suggestions to make sure you don’t find yourself going down too many rabbit holes online:
You can reply to any urgent emails that require an immediate response, or send a quick acknowledgement email indicating that you’ll reply in more detail later. Yes, this increases the total volume of email everyone has to deal with, but in a pandemic-stricken world where many people are getting used to remote working, it doesn’t hurt to do this to reassure your colleagues and customers that yes, even though you’re at home, you’re on top of everything, and you’re alive and well.
How do I have a routine?
Daily routine and time management. I suggest staying as close to your normal routine as possible. Continue to go to bed and wake up around the same time, unless you weren’t getting enough sleep when you worked at the office. Without having to commute, you should have some extra time that can either be used for increasing your sleep if you weren’t getting enough before, or for exercise, relaxation, cooking healthy meals, or anything else that will help your quality of life.
Yes, the extra time you have could theoretically be used for extra work. You’ll have to decide what makes sense for you. If you have a tendency to over-work yourself, be very careful because this can get out of hand when you work from home.
Work hours. If you don’t normally work at all hours of day and night, don’t start unless the circumstances of your job during the pandemic require it. When you’re at the office, you might work hard to finish your tasks for the day by 6pm so you can be home for dinner at 7pm. If you’re working at home, you might say “Oh, if I don’t finish by 6pm, it’s OK, because I can just work straight through until 7pm–and then work some more after dinner!” This is where Parkinson’s Law kicks in: your work expands to fill the time allotted. If you know you have until 9pm to finish, it will take until 9pm instead of 6pm.
Exercise. Unless you have an evening exercise routine you’ve been sticking to for years, I recommend planning your exercise for the morning. If this is when you have the most energy, great. If you’re NOT a morning person, the exercise will help wake you up (along with your coffee!). Exercising in the morning before work is a way to make sure it happens and won’t get put off until you’re too tired to do it.
Loud pets and children
Does your dog bark when you’re on the phone? Cat meows too much? Children get loud? The tactics here really depend on your particular situation. Here are a few quick ideas:
Workspace woes
We’re all very different when it comes to the type of workspace we need to be productive. For some, plopping on the couch with a laptop is the start of a productive day. However, if you’re like me, you function best at a desk, in a comfortable desk chair, with a large monitor.
Getting a good setup doesn’t need to be expensive. You can look on the OfferUp app to find someone local looking to get rid of a used desk chair or desk for pennies on the dollar. Remember that a simple folding table can make a perfectly good desk. While it doesn’t have drawers or shelves, this isn’t that necessary if you’re like me and operate a paperless office.
You’ll get used to it
For some, working from home comes naturally and for others it doesn’t. For me it was a fairly easy transition. That might be partly because I had only been out of college for 6 years when I began working from home, so I wasn’t as “set” in an office routine as someone with 20 years of experience in the workforce. Also, my first 3 years out of school were spent working as a daily newspaper reporter–a job that let me set my own schedule (with the understanding that you had to hit your deadline every day and meet expectations for volume and quality of articles).
Even if you take some time getting used to remote work, chances are you can adapt. You likely worked from your dorm room when you were in college, so this isn’t too different (unless there are children in the picture, but they’ll eventually go back to school). You might end up deciding you prefer to stay home as you start to enjoy the perks!
This article first appeared on www.KellyDonovan.com
What the heck is a CV?
Executive Resumes, Professional ResumesMany of the clients I work with aren’t sure what a CV is, or aren’t sure of the difference between an executive resume (or any resume) and a CV. It can be a thorny issue, so let’s delve in!
First, let’s get one thing out of the way: a CV is not a cover letter! I’ve had people reach out to me in writing saying they want a ” resume and CV,” and I soon learned that they meant a resume and cover letter. (They got confused after seeing countless websites promoting “resumes and CVs,” and assumed it was an abbreviation for “cover letter!”)
A CV is a document similar to a resume that describes your professional qualifications. “CV” is an abbreviation for “curriculum vitae,” which comes from Latin and roughly translates to “course of life.” In other words, it’s a summary of your life’s work.
Two flavors of CV
After more than a decade of working with people on their resumes and CVs, I’ve found that the term “CV” is used in these two situations:
Use of CVs in the United States
In the US, CVs are often required for job seekers in the fields of academia, medicine, and science. On the shorter side, a CV could be 3-7 pages long, but distinguished scientists and professors who have many scholarly publications to list might need 10 or 20 pages. There are also some senior-level attorneys who use CVs, although most attorneys only need a resume.
Use of CVs outside the United States
In countries outside the US, I’ve found it’s more common for the document a job seeker uses to be called a CV rather than a resume. In some countries, such as Ireland and the UK, it ends up being pretty much the same as what a resume would be in the US.
Meanwhile, in some countries, CVs are expected to be slightly longer, like 3-5 pages, and they might be expected to include a personal photo, marital status, place of birth, citizenship, languages spoken, and date of birth.
When I create a CV for a client who is seeking jobs in countries with different requirements, I simply create different versions. You don’t want to put your marital status and photo on a document for the US or UK, but you’ll want it on there for many other European countries.
CV confusion
Sometimes an American will talk about a “CV” when they’re really just talking about a resume. For example, I knew someone who was interested in an internal opportunity, and the hiring manager was encouraging anyone interested to submit a CV. I questioned whether a CV was truly needed since this wasn’t a scientific, medical, or academic position. She followed up with the hiring manager and sure enough, the hiring manager was just using the term indiscriminately and merely wanted a resume.
I suspect this type of confusion can occur when people hear foreigners, physicians, scientists, and professors using the term “CV” and they start using it synonymously with “resume.” Then other people might pick it up from them.
Using a resume and CV
Depending on the nature of your career, you might benefit from BOTH a resume AND a CV, or you might need one or the other. Having both can be a good idea for some professionals, like physician executives and nursing leaders, who might be asked for either one or both.
This article first appeared on www.KellyDonovan.com
3 reasons to join more groups on LinkedIn
LinkedInIf you’re like most of my clients, you might be a member of a half dozen or dozen LinkedIn groups.
I’d argue that you should join more than that, even if you don’t plan to participate in discussions in the groups.
Now that LinkedIn allows users to join up to 100 groups, why not join 20, 30, or 40 groups? Or more?
Here are the top 3 reasons you should consider doing this:
If any of that resonated, you might be wondering: which groups are the best to join?
LinkedIn groups I recommend joining include:
Just keep in mind that you can adjust your email preferences for group emails so your inbox doesn’t get clogged with emails from LinkedIn groups as you start to join more of them.
Almost every client I work with is missing opportunities by not belonging to as many LinkedIn groups as they could. Remember: group membership is free, except in the rare cases where the group is created by a group that exists in the offline world and charges membership dues—in which case the membership might be restricted to their paying members. So take advantage of this (almost-always) free resource!
This article first appeared on www.KellyDonovan.com
Why I have to say “no” to prospective clients
Hiring a Career ProIt usually happens about once a week or so: someone will approach me inquiring about my services and I end up referring them to an industry colleague (ie., competitor).
There are many reasons for these referrals that all boil down to the client not being the best fit at that point in time:
In all of these cases, I’m not the best person to help, and I certainly don’t want to waste the person’s time.
What I do when a client isn’t the right fit
So I’m happy to recommend other people and companies I know, whether it’s a career coach to get clear on a job target, a resume and LinkedIn profile writer who specializes in that particular profession, a federal job consultant, or a company that can do a faster turnaround while still providing high-quality work.
Some would call these other companies my competitors, but I think of them as industry colleagues; sometimes they refer business to me and sometimes I refer business to them. It’s a win-win; we get the projects that are best for us, and we help the clients get the providers that are best for them.
I’ve learned from experience that I do my best work when I stick to projects where I know I can hit it out of the park. If I don’t feel confident I can hit it out of the park, I’ll be honest with you–I owe you that much!
This article first appeared on www.KellyDonovan.com
The 3 types of resume feedback you’ll get
Executive Resumes, Professional ResumesWhile putting the finishing touches on a resume or LinkedIn profile, some of my clients get feedback on the documents–some of it solicited, some of it unsolicited.
Over the years, I’ve found that this feedback runs the gamut; some is helpful, some is “happy to glad,” and some is out-of-touch.
“Happy-to-glad” feedback
Some of the feedback you’ll receive is fairly benign, yet inconsequential. You could adopt these suggested changes, but it probably isn’t going to make much of a difference.
Here are some examples:
Ask yourself if any of those changes would matter to you as a reader. Probably not! They’re as meaningless as the classic example of changing “happy” to “glad.” Yet, many of my clients have received these types of suggestions.
You might be wondering why someone would even bother with a happy-to-glad suggestion. It’s actually very simple: it makes them feel important to provide feedback, and if they don’t see anything substantial to change, they’ll find something… anything.
Out-of-touch feedback
Unfortunately, there’s a lot of outdated resume advice circulating. Self-anointed experts share this advice on LinkedIn and in articles on various websites (some of them otherwise trustworthy). Then, people who don’t know that much about current resume trends and best practices read these tips and articles, believe them to be reliable, and share them with friends and family members.
Then there’s the folks who presumably have some expertise–someone who worked in HR a decade ago, for example. This can be tricky. Hiring trends change a lot, and LinkedIn and resume best practices are constantly evolving.
Then there are the executives, managers, HR people, college career counselors, and even resume writers whose understanding of resume best practices is based on what they learned many years ago–some of which may have been flawed advice even for the time.
So they might think that all resumes should be one page, have an objective at the top, and be black and white only.
There’s also flawed advice circulating about how to make a resume ATS-friendly (for employers’ applicant tracking software). Some of it is based on what was needed back when companies were scanning paper resumes using OCR and primitive ATS, circa 2001.
Also, executives targeting senior leadership team positions and board seats don’t need to worry about ATS, so ATS advice for these candidates isn’t necessary.
On the other hand, there are some people giving advice on resume formatting that actually is problematic for ATS. For a candidate who needs to apply online, this could cause glitches. I often receive resumes that contain formatting that would be unreadable in an ATS.
Helpful feedback
Sometimes we get resume feedback that is truly helpful. A suggestion about a bullet that might be added, for example. Some of the best advice often comes from people who have hired for the roles you’re seeking. In other words, someone at the level of your would-be boss. It might even be a former boss of yours. Just bear in mind that these folks often give a mix of helpful, “happy-to-glad,” and out-of-touch feedback! So you’ll need to be able to separate the wheat from the chaff–that’s something I help my clients do.
In fact, more often than not I find that advice coming from a particular person doesn’t ALL fall under one category. That’s what can make it so tricky–if one suggestion is solid, it’s easy to assume the rest are, too.
This article first appeared on www.KellyDonovan.com
When is servant leadership a bad thing? On your resume!
Executive ResumesMost savvy executives nowadays have embraced the model of servant leadership–rather than being authoritarian bosses their teams are afraid of, they actually listen, use the power of persuasion to influence others, and work to lift up their team members (among other things).
This style of leadership requires humility. In general, this is a good thing–putting ego aside and being a leader people truly admire and want to follow.
However, the one time you DON’T want to be humble is when you’re writing your resume.
During a recent meeting with an executive client, I asked her about some of the things on her existing resume. For her current job, it stated that she “supported” three particular departments–but these were the departments I would think she would be running.
“Are you being modest there?” I asked. Sure enough, these are the departments she runs.
“I try to be a servant leader, so saying that I support them is the language I would normally use at work,” she explained.
Here’s the problem: a recruiter or executive who knows nothing about you might take a statement at face value.
If you say you “supported” something or “assisted” with something, they don’t have any way of knowing the true nature of your role. Don’t expect or hope that they’ll somehow figure it out based on delicate nuances.
Bear in mind the way recruiters and executives normally look at resumes. They do an initial scan that might take only 6 seconds (research supports this). They’re usually looking first at your current title and company, then the title and company before that; and if that interests them, they might read the first sentence of the description about your current position.
They might not read anything else if they’re not sufficiently interested based on what they read in that initial 6-second scan.
So we need to make sure we’re using clear, accurate language that gives you proper credit for the scope of your responsibility. Don’t downplay anything.
Save the servant leadership language for the office!
This article first appeared on KellyDonovan.com